User Guide

Inspections

An inspection is a checklist you complete against one unit. Every item is marked pass or fail, photographed if it needs to be, and signed off. Anything that fails lands on the Inspection Failures screen, where it becomes a case or a work order in one click.

About This Guide

This guide covers Inspections in RoadBays — starting one, performing it on a phone or tablet, capturing photos and signatures, completing it, and turning failures into work. It is written for the people doing the walking: drivers, technicians, and the managers who review what they find.

You do not need to read it end to end. Use the table of contents to jump to the screen you are on.

How to read the instructions

TermMeaning
Bold textThe exact name of a button, tab, field, or menu item as it appears on screen. Example: tap Complete.
Numbered stepsDo these in order. Each step is one action.
NoteBackground information that helps the step make sense.
TipA faster or better way to do something.
ImportantSomething that will cause a problem if you skip it.

How an inspection works

StageWhat happens
StartPick a unit and a template. RoadBays creates the inspection and opens it.
PerformWork through the item cards, marking each one Pass or Fail. Add comments and photos where they help. Everything saves as you go.
SignCapture a driver and/or mechanic signature, where the inspection calls for one.
CompleteClose the inspection out. The duration is recorded and it becomes read-only.
ReviewA manager approves or rejects it.
ActAnything marked Fail appears on Inspection Failures, ready to become a case or a work order.
NoteYou do not have to wait for the inspection to be finished before acting on a problem. The moment an item is marked Fail it appears on the Inspection Failures screen — so a serious fault can be turned into a case while the inspection is still being walked.

Inspection statuses

StatusWhat it means
PendingThe inspection exists but has not been finished. This is where every new inspection starts.
PassCompleted with no failed items.
FailCompleted with at least one failed item.
ApprovedA reviewer has signed off on the inspection.
RejectedA reviewer has sent it back. Usually something was missed or recorded incorrectly.

Inspections work on a phone

The inspection screen is built to be used one-handed while walking around a truck. On a phone, a bar sticks to the bottom of the screen with your progress, the PDF and share buttons, and Complete, so you never have to scroll back up.

TipUse a phone or tablet for the walk-around and a desktop for review. Tapping Pass with a thumb is much faster than clicking through on a laptop balanced on a fender.

The Inspections List

The Inspections screen shows every inspection across your fleet, newest first.

Reading the list

ColumnWhat it shows
Insp #The inspection number. Click to open it.
UnitThe unit that was inspected.
InspectionWhich template was used.
StatusPending, Pass, Fail, Approved, or Rejected.
MileageThe odometer reading recorded at the time.
Case #The case this inspection belongs to, where it was started from one. Opens in a new tab.
CreatedWhen the inspection was started.
CompletedWhen it was finished. A dash means it is still open.

The trash icon at the end of a row deletes the inspection.

ImportantDeleting an inspection cannot be undone. The record, its comments, and its photos all go. If an inspection was started in error, deleting is reasonable; if it was done badly, reject it instead so the history survives.

Filtering

Four filters sit above the table, and they combine.

FilterWhat it does
StatusNarrows to one status. Pending is the one to watch — those are inspections somebody started and never finished.
UnitType any part of a unit number to see just that unit's inspections.
Created fromOnly inspections created on or after this date.
Created toOnly inspections created on or before this date.

The search box above the table searches everything at once, and is the fastest way to find one inspection when you know almost anything about it.

TipFilter to Pending once a week. An inspection left half-finished is worse than one never started, because it looks like the unit was checked when nobody finished looking.

Exporting

The CSV and Excel buttons export whatever the table is currently showing, filters included. Useful for an audit, a customer report, or a compliance record.

Starting an Inspection

There are two ways in, depending on whether the inspection belongs to a repair already in progress.

From the Inspections screen

  1. Click Start inspection.
  2. In Unit, start typing the unit number and pick it from the list.
  3. Choose the Inspection template.
  4. Click Start inspection.

The inspection is created and opens, ready to work through.

NoteThe Start inspection button stays disabled until both a unit and a template are chosen. If it will not light up, check that you picked the unit from the dropdown rather than just typing the number — RoadBays needs the selection, not the text.

From a case

  1. Open the case and go to the Inspections tab.
  2. Choose the form from Select Inspection.
  3. Click Create Inspection.

The inspection is created against that case and that unit, and shows in the Case # column on the Inspections list.

TipStart from the case whenever the inspection belongs to a repair you are already tracking — a pre-repair walkaround, a post-repair quality check. The two stay linked and anyone looking at either one finds the other.

Templates

The template decides which items appear on the inspection, what each one prompts for, and whether a driver or mechanic signature is required. Click Manage templates on the Inspections screen to build and edit them.

NoteTemplates are usually set up once by an administrator and then left alone. Changing a template does not change inspections already completed against it — those keep the items they were performed with.

Performing an Inspection

The Inspection tab is where the work happens. Each item on the template is a card, and you work through them in any order you like.

What is on screen

ElementWhat it is
Name and status pillWhich inspection this is and where it stands.
Inspection #The reference number.
UnitThe unit being inspected.
MileageThe odometer reading. Type it straight in — it saves when you tap away.
DetailsA collapsed panel holding the facility, created and completed dates, duration, and who inspected and reviewed it. One tap when you need it, out of the way when you do not.
Progress barHow many items you have marked, out of how many there are.
Item cardsOne card per inspection item.

Marking an item

  1. Read the item name and the points listed under it.
  2. Tap Pass or Fail.

The card border turns green for a pass or red for a fail, and the progress bar moves. Your choice saves immediately — there is no save button for items.

TipRecord the mileage first, before you start marking items. It is the thing most often forgotten, and an inspection without it is much less useful six months later.

Adding a comment

Every card has a comment box. Use it for anything the pass or fail does not say on its own — how worn, which side, how urgent.

Comments save on their own about half a second after you stop typing, and again when you tap away. A small label under the box shows Saving… and then Saved, so you can see it happened.

NoteYou do not need to tap out of the comment box before moving on. If you type a comment and go straight to tapping Complete, RoadBays waits for the comment to save before it submits.
TipWrite comments as evidence. "Left front tire 4/32, below our 6/32 limit" is worth something in a dispute. "Bad" is not.

Photos on an item

The camera icon at the bottom of a card attaches a photo to that specific item.

  1. Tap the camera icon on the card.
  2. Take the photo, or pick one from your device.

The page reloads and returns you to that card, with the photo showing as a thumbnail underneath. Tap a thumbnail to view it full size, or the small × on it to delete it.

TipPhotograph everything you fail. A photo attached to the item is what turns "the mechanic says it is worn" into something a customer, an insurer, or a DOT officer can see for themselves.

Marking a fail acts immediately

The moment you mark an item Fail, RoadBays records it on the Inspection Failures screen. You do not have to finish the inspection first.

This means a dispatcher watching that screen can start arranging a repair while the technician is still walking the truck.

The Photos Tab

The Photos tab holds photos that belong to the inspection as a whole rather than to one item — the unit as found, the odometer, the yard it was sitting in.

Uploading

  1. Go to the Photos tab.
  2. Tap Choose photo. On a phone this opens the camera directly.
  3. Tap Upload.

What you can upload

FormatsMaximum size
JPG, JPEG, PNG, GIF25 MB

RoadBays checks the file before uploading. If it is the wrong type or too large, a message appears immediately and the Upload button is disabled until you pick a different one.

The gallery

Uploaded photos appear below with the date and time they were added. Each has Download and Delete.

NotePhotos attached to a specific item do not appear in this gallery — they show on their card on the Inspection tab. Both kinds appear in the PDF.

Signatures

Some inspections require a signature from the driver, the mechanic, or both. Where they do, signature blocks appear below the item cards.

Signing

  1. Tap Sign on the Driver or Mechanic block.
  2. Type the signer's full name into Signed by (print name). This is required.
  3. Sign in the box with a finger on a touchscreen, or the mouse on a desktop.
  4. Tap Save signature.

The signature appears on the block with the printed name and the date and time it was captured.

NoteA signature needs both a printed name and an actual signature. Saving with either one missing produces an error.

Re-signing

A signed block shows a Re-sign link. Use it if the wrong person signed, or the signature did not come out.

Signatures are required to complete

ImportantIf an inspection has signature blocks, every one of them must be signed before it will complete. Tapping Complete with one missing produces an error naming who still needs to sign. Get the driver to sign before they walk away — chasing a signature afterwards is much harder.

Completing an Inspection

Completing closes the inspection out, records how long it took, and hands it over for review.

Before you complete

  • Every item is marked — the progress bar reads the same on both sides, such as 24 of 24 checked.
  • The mileage is recorded.
  • Failed items have comments and, where useful, photos.
  • Every required signature is captured.

Completing

Tap Complete. On a phone it is in the bar at the bottom of the screen; on a desktop it is in the toolbar at the top right and again at the bottom of the page.

What happens next

  • The completion date and the duration are recorded.
  • The inspection status becomes Pass or Fail depending on what you marked.
  • Complete and the signature buttons are disabled — the inspection is now a record.
  • Any failed items are on the Inspection Failures screen, waiting to be turned into work.
NoteOnce completed, an inspection cannot be reopened. A reviewer can still reject it, which flags it for attention, but the answers stand. If a completed inspection is materially wrong, run a new one.

Reviewing an Inspection

Review is the second pair of eyes — somebody other than the person who did the walk confirming the inspection was done properly.

Approving or rejecting

  1. Open the completed inspection.
  2. Click Reviewed in the toolbar.
  3. Choose Approve or Reject.

The page reloads with the new status, and the Details panel records who reviewed it and when.

What to check

  • Every item is marked, not just most of them.
  • The mileage looks plausible against the unit's last known reading.
  • Failed items carry a comment explaining what was found.
  • Anything serious has a photo.
  • The duration is realistic. A forty-item inspection completed in ninety seconds was not performed.
TipDuration is the single most useful number on the Details panel. Nothing reveals a pencil-whipped inspection faster than the time it supposedly took.

After a rejection

Rejecting marks the inspection as not acceptable. Because a completed inspection cannot be reopened, the usual next step is to run a fresh one and tell the inspector why.

Sharing and the PDF

Downloading the PDF

Click the download icon to generate a PDF of the inspection. It contains:

  • Your RoadBays logo and the inspection number, name, and status.
  • The unit, mileage, facility, created and completed dates, duration, and who inspected and reviewed it.
  • A table of every item with its pass or fail result and its comment, with results color-coded.
  • The driver and mechanic signatures, with the printed names and timestamps.
  • Every photo, labeled with the item it belongs to, or General for photos from the Photos tab.
  • Your account's inspection disclaimer, where one is configured.

The file is named after the inspection number, so it files itself sensibly.

NoteIf a photo will not load, the PDF is still produced with that photo left out rather than failing. If photos are consistently missing from PDFs, it is worth raising — that is usually a storage configuration issue rather than anything you did.

Sharing a link

  1. Click the share icon.
  2. The link is generated and copied to your clipboard automatically.
  3. Paste it into an email or a text message.

The link is also shown in the box, with a Copy button if you need it again.

ImportantTreat the link like any other link to your data. Send it only to people who should see this unit, this inspection, and what it found.
TipSend the PDF to a customer and the link to a vendor. The PDF is a fixed record; the link stays current if anything is reviewed or updated afterwards.

Inspection Failures

This is where inspections turn into work. Every failed item across your fleet collects here until somebody does something about it.

Reading the list

ColumnWhat it shows
UnitThe unit with the problem. Click through to the unit record.
InspectionThe inspection it came from. Click through to see the comment and photos in context.
ItemWhat failed.
SeverityCritical, Major, or Minor.
StatusOpen or Converted.
ReportedWhen the item was marked Fail.
ActionsCase and WO buttons, shown only while the failure is Open.

Severity

SeverityWhat it means
Critical (red)The unit should not be running. Deal with it now.
Major (amber)Needs attention soon. Schedule it.
Minor (grey)Worth fixing, not urgent. Bundle it with the next service.

Open and Converted

The Status filter defaults to Open — failures nobody has acted on yet. That default is deliberate: this screen is a to-do list, not an archive.

StatusWhat it means
OpenNot yet turned into a case or work order. Still needs a decision.
ConvertedA case or work order was created from it. The work is now tracked there.

Switch the filter to Converted to see what has been actioned, or All to see everything.

Acting on one failure

Each open row has two buttons:

  • Case creates a case for that unit and opens it in a new tab.
  • WO creates a work order for that unit and opens it in a new tab.

Either way the failure flips to Converted and drops off the open list.

Bundling several failures together

When one inspection turns up five problems on the same truck, you want one repair job, not five.

  1. Tick the failures you want to bundle.
  2. Check the count on the Create Case or Create Work Order button.
  3. Click the button you want.

All the selected failures go onto one case or one work order, and all of them flip to Converted.

ImportantFailures must all be from the same unit. Select failures from two different units and both buttons disable, with a message telling you to narrow the selection. This is deliberate — one repair job covers one truck.
NoteThe select-all checkbox in the table heading selects every row matching your current filter, across all pages. Check the count before you click.
TipWork this screen by severity, not by date. One Critical failure from this morning matters more than a dozen Minor ones from last week.

Common Workflows

A driver pre-trip inspection

  1. On a phone, open Inspections and tap Start inspection.
  2. Pick the unit and the pre-trip template.
  3. Enter the mileage.
  4. Walk the truck, tapping Pass or Fail on each card.
  5. Photograph and comment on anything that fails.
  6. Sign the driver signature block.
  7. Tap Complete in the bar at the bottom.

Anything failed is now on the Inspection Failures screen for the shop to pick up.

A shop walkaround before a repair

  1. Open the case for the repair.
  2. On the Inspections tab, choose the template and click Create Inspection.
  3. Work through the inspection on a tablet at the truck.
  4. Photograph anything that is already damaged, before you touch it.
  5. Capture the mechanic signature and complete.
TipA photographed pre-repair walkaround is the cheapest insurance there is. "That dent was there when it arrived" is a much easier conversation with a photo and a timestamp.

Turning a morning of inspections into work

  1. Open Inspection Failures. It opens filtered to Open.
  2. Sort or scan by Severity and handle Critical first.
  3. For each unit with several failures, tick them all and create one case or work order.
  4. For a single failure, use the Case or WO button on its row.
  5. Work down until the Open list is empty.

A weekly review pass

  1. Open Inspections and filter Status to Pending — those were started and never finished.
  2. Clear the filter and check recently completed inspections.
  3. Open each one, check the duration and that failed items carry comments and photos.
  4. Approve the good ones, reject the ones that were not really performed.
  5. Export to Excel if you need a record for compliance.

Troubleshooting

What you seeWhat to do
The Start inspection button stays greyed outBoth a unit and a template are needed. Make sure you picked the unit from the dropdown rather than typing the number — RoadBays needs the selection.
"This inspection requires a signature from…"A signature block is unsigned. Scroll to the Signatures area and sign the one named, then complete again.
The Complete button is disabledThe inspection has already been completed. Check the Duration in the Details panel — if it has a value, the inspection is closed.
I cannot sign, the button is disabledSame cause. Signatures are locked once an inspection is complete.
My comment did not saveWatch the small label under the comment box — it reads Saving… then Saved. If it stays blank, your connection dropped. Tap back into the box, make any change, and tap away.
A photo will not uploadOnly JPG, JPEG, PNG, and GIF are accepted, up to 25 MB. A message under the file box explains which limit was hit.
My item photo is not in the Photos tabThat is expected. Photos attached to an item show on that item's card on the Inspection tab. Both kinds appear in the PDF.
Photos are missing from the PDFA photo that cannot be loaded is skipped rather than breaking the export. If it happens consistently, raise it — it is usually a storage configuration issue.
A failure will not bundle with othersThe selected failures are from different units. One case or work order covers one unit — narrow the selection.
A failed item is not on the Inspection Failures screenCheck the Status filter. It defaults to Open, so a failure already turned into a case or work order will not show until you switch to Converted or All.
The inspection was done badly and is already completeCompleted inspections cannot be reopened. Reject it so the record shows it was not acceptable, and run a new one.
The unit shows as "Unit unavailable"The unit record behind the inspection is missing or was removed. Check the unit under Master Lists.

Glossary

TermMeaning
InspectionOne completed checklist against one unit at one point in time.
TemplateThe reusable definition of an inspection — which items appear and which signatures are required.
Item cardOne thing being checked, marked Pass or Fail, with its own comment and photos.
PendingAn inspection that has been started but not completed.
DurationHow long the inspection took, from creation to completion. The quickest check on whether it was really performed.
Inspected byThe person who performed the inspection.
Reviewed byThe person who approved or rejected it.
Inspection failureA failed item, recorded so it can be turned into a case or work order.
SeverityHow urgent a failure is — Critical, Major, or Minor.
OpenA failure not yet turned into a case or work order.
ConvertedA failure that has become a case or work order.
DisclaimerStandard text your account adds to the bottom of every inspection PDF.

Need More Help?

If something in Inspections is not working the way this page describes, email support@roadbays.com or submit a question from the Help page.